Re-opening in the face of COVID-19 – what to expect

Date: 26th July 2020

We are delighted to announce that Axis Osteopathy will be reopening its doors to patients in two weeks’ time – Monday 4th August.

Over the course of the next week the practice will be stripped, deep cleaned, and disinfected in order to provide you with the safest possible environment.

There are a few changes to the way business will be done.

Extra time

You may notice when booking, that appointment slots are more spaced out than they were. This is to ensure that there is adequate time to disinfect the practice between each patient ready for your appointment.

Pre-appointment check-up

Ed will give you a call on the day before your appointment just to double-check that everything is as it should be and run through a few pre-appointment questions. This should take no more than a couple of minutes or your time.

Use of PPE

Ed will probably look a little different to what you are used to. He will be wearing a mask and apron that will be replaced between each patient; as well as a face shielding visor. Medical evidence suggests that excellent hand hygiene is far more effective in reducing the spread of the virus than wearing gloves. For that reason Ed has taken the decision to not wear gloves to treat patients, unless they specifically request he does so. Please be aware that gloves can interfere with touch receptors and therefore may impact your treatment.

Please come prepared

Given the nature of our practice and its location, we are unable to offer toilet facilities to patients. For your own comfort we would advise bearing this in mind before you set off to your appointment.

Please come alone

The practice is only small. For that reason we ask you to come alone. However if the patient is a minor then a legal guardian is more than welcome to accompany them. If you need someone to drive you to your appointment, please ask them to wait in the car for the duration of your appointment.

Please wait outside

Upon arriving, please stay in your car, if you are walking then please ring the bell: Ed will come to the door and open it for you once the practice room is ready for you. Please be assured that if you are walking, especially if the weather is bad, we are hopeful that the built-in buffer time will be more than enough to ensure that Ed is ready and waiting for you. But for this reason, we would suggest arriving no more than five minutes before your scheduled appointment time.

Please wear a mask

In line with Government guidelines, we ask that patients wear a mask over their nose and mouth during their time in the practice. Should you not have a mask when you arrive, one will be provided for you. In the event that you have a medical reason that prevents you from wearing a mask, please make Ed aware before your appointment.

Please wash your hands

A wash basin with disposable paper towels has been installed in the practice. Please take a moment to wash your hands and use the sanitiser provided.

Please sign the declaration

Each patient will be asked to complete a health declaration before treatment starts. This is to enable us to be mindful of what has gone on in our daily lives in the lead-up to the appointment, trying to keep everyone as safe as possible.

Please bring the correct payment

If at all possible, please bring the correct change for your appointment: we are trying to keep cash handling to a minimum. Alternatively, you can submit a payment through PayPal or bank transfer, however we will ask you to complete the transaction before you leave the practice. If you prefer to pay online but do not wish to do so using your mobile device at the practice, then you are welcome to pay in advance – just ask for the information.

Ed is delighted to be getting back to work – and we can’t wait to see everyone soon.