Re-opening in the face of COVID-19 – what to expect

Date: 5th November 2020

Please note:

Now that a second lockdown is underway, we are happy that Axis Osteopathy is able to remain open, following the strict COVID-safe protocols that are in place.

What you may not be aware of however, is that Ed is considered clinically extremely vulnerable and has therefore received advice to consider shielding for the next month. Ed has taken the decision to continue to treat patients; however the practice wishes to make all patients aware that in order to offer Ed the most protection possible all patients will be required to wear a single use surgical mask, which will be provided for you. If you are unable to wear a mask then please do get in touch and he can discuss the options with you.

Extra time

You may notice when booking, that appointment slots are more spaced out than they were. This is to ensure that there is adequate time to disinfect the practice between each patient ready for your appointment.

Use of PPE

Ed will probably look a little different to what you are used to. He will be wearing a mask and apron that will be replaced between each patient; as well as a face shielding visor. Medical evidence suggests that excellent hand hygiene is far more effective in reducing the spread of the virus than wearing gloves. For that reason Ed has taken the decision to not wear gloves to treat patients, unless they specifically request he does so. Please be aware that gloves can interfere with touch receptors and therefore may impact your treatment.

Please come prepared

Given the nature of our practice and its location, we are unable to offer toilet facilities to patients. For your own comfort we would advise bearing this in mind before you set off to your appointment.

Please come alone

The practice is only small. For that reason we ask you to come alone. However if the patient is a minor then a legal guardian is more than welcome to accompany them. If you need someone to drive you to your appointment, please ask them to wait in the car for the duration of your appointment.

Please wait outside

Upon arriving, please stay in your car, if you are walking then please ring the bell: Ed will come to the door and open it for you once the practice room is ready for you. Please be assured that if you are walking, especially if the weather is bad, we are hopeful that the built-in buffer time will be more than enough to ensure that Ed is ready and waiting for you. But for this reason, we would suggest arriving no more than five minutes before your scheduled appointment time.

Please wear a mask

In line with Government guidelines, we ask that patients wear a mask over their nose and mouth during their time in the practice. Should you not have a mask when you arrive, one will be provided for you. In the event that you have a medical reason that prevents you from wearing a mask, please make Ed aware before your appointment.

Please wash your hands

A wash basin with disposable paper towels has been installed in the practice. Please take a moment to wash your hands and use the sanitiser provided.

Please sign the declaration

Each patient will be asked to complete a health declaration before treatment starts. This is to enable us to be mindful of what has gone on in our daily lives in the lead-up to the appointment, trying to keep everyone as safe as possible.

Please bring the correct payment

If at all possible, please bring the correct change for your appointment: we are trying to keep cash handling to a minimum. Alternatively, you can submit a payment through PayPal or bank transfer, however we will ask you to complete the transaction before you leave the practice. If you prefer to pay online but do not wish to do so using your mobile device at the practice, then you are welcome to pay in advance – just ask for the information.

Ed is delighted to be getting back to work – and we can’t wait to see everyone soon.